Facebook Data Deletion Flow

The Facebook data deletion flow allows authors to comply with Meta's data privacy requirements. When a user who has interacted with an AI Agent via the Facebook channel deletes their Facebook account or removes the app, Facebook sends a data deletion notification to Druid.

By configuring this special flow, authors can automate the process of handling the user's data—such as anonymizing personal information or deleting their records from the Conversation History.

Setting Up the Data Deletion Flow

To handle Facebook data deletion requests, you must first create a specific flow and then assign it to your AI Agent.

1. Create a new flow in the Druid Portal that contains the logic for data handling (e.g., using a Data Connector step to delete or anonymize records in your database or internal entities).

2. Navigate to the AI Agent details page.

3. Click on Dialogue Management.

4. Scroll down and from the Facebook data deletion flow dropdown, select the flow you created in step 1.

5. Save the configuration

How It Works

When Facebook sends a deletion notification, Druid automatically identifies the specific user and triggers the assigned Facebook data deletion flow. The flow executes with the user's context, allowing the AI Agent to identify which records in the Conversation History or custom entities need to be addressed.

Authors have full flexibility to decide whether to perform a hard delete of the data, anonymize specific fields, or simply log the deletion request for audit purposes.